Cobequid Pass holder receives a refund of $ 16, then is charged $ 999,999

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A Halifax resident who regularly uses the Cobequid Pass to visit family in New Brunswick was happy to receive a $ 16 refund from his e-pass account, now that the tolls have disappeared for vehicles registered in New Brunswick. Scotland.

But that joy over a little extra cash quickly turned to worry when Kat Felix then saw a charge of $ 999,999 in tolls.

Felix said it all started after he updated his credit card information to get the refund.

“Throughout the day I kept getting these texts, and at first I thought they were spam from someone claiming to be my credit card company,” Felix said. . “Someone was trying to bill me $ 999,999.”

“So I was like, ‘Oh, that must be scam and kind of ignored text messages.'”

Apparent charges of $ 999,999 in tolls prompted Kat Felix to call her credit card company. (Submitted by Kat Félix)

Then the texts became phone calls from Felix’s credit card company.

The agent informed Felix that Highway 104 Western Alignment Corporation was seeking a high toll payment.

“They’re trying to charge you a million bucks, so we wanted to make sure,” Felix told the agent.

Then the agent asked if Felix wanted to increase his credit limit.

“Of course, I’m not going to ask for an increase in the credit limit for this.

“Fortunately, it didn’t work out,” Felix said with a laugh.

Kat Felix and her husband Abner Collette look forward to visiting family in New Brunswick now that the Cobequid Pass tolls have been lifted. (Submitted)

Not the only one

Turns out Felix wasn’t the only one this happened to.

According to Brett Loney, spokesperson for the Nova Scotia Department of Public Works, other Highway 104 toll users had similar charges of $ 1 million applied to their accounts.

“The situation was resolved and the person was reimbursed for the remaining funds of [their] Cobequid Pass account, “Loney said.” From what we can understand from asking our team to investigate, this was a single issue involving only this person and a handful of others. ”

“At no moment [was] that person’s or someone else’s account actually charged extra money and all of them were refunded. “

This problem may have affected less than 10 people, but thousands of people are responding to Nova Scotia Premier Tim Houston’s call for a free transponder so they can go through toll booths. The Prime Minister made the offer of a free transponder on Thursday when he announced the end of tolls.

According to Loney, the toll company has been inundated with requests since then.

“We have so far received 3,800 requests for free transponders from Nova Scotians.” he said. “Obviously we want people to get their transponders free of charge but of course in the meantime they can drive up to the toll booth. We will see their vehicle inspection. [stickers] and we’ll go to the races. “

Felix already has theirs and is looking forward to the next free ride from Halifax to New Brunswick to reunite with his family. Felix and her husband Abner Collette will be able to share their million dollar story with their families in Moncton, Miramichi and Campbellton.


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